So I signed up for Blast Plus service which gave me 50 meg cable internet service and digital economy cable tv service.
I didn't realize that this tv package didn't come with SyFy and several other channels that I used to watch on Dish Network.
so I went on the website and chatted with a service rep about getting upgraded to digital starter which didn't sound too bad price wise.
BUZZZ!! wrong!! If I upgrade my total price jumps from 70 dollars (after the 49.99 promotion ends) to 144 dollars if I switch to digital starter service.
my chat transcript is below for your consideration
chat id : f99daef4-9ef1-4b8b-a0ca-80ab44454188
Problem : TC assisted Order
Pradeep > Hello Doctorevil30564, Thank you for contacting Comcast Live Chat Support. My name is Pradeep. Please give me one moment to review your information.
Pradeep > I see you are interested in adding Comcast services. It's my pleasure to process your order and answer any questions you may have. How are you doing?
Doctorevil30564 > Yes Sir, I need to upgrade my current tv service from digital economy to digital starter
Pradeep > That's a great value! It shouldn't take very long to process this order for you. I'll be asking you just a few questions to make sure you get the best deal.
Pradeep > After I complete your order, we will go over all of the charges to make sure you don't have any questions. Sound good?
Doctorevil30564 > ok
Pradeep > For the integrity and security of the account, can you verify the last 4 digits of the Social Security Number listed on the account, please?
Pradeep > Thank you for verifying the Social Security Number.
Pradeep > Doctorevil30564, as I can see currently you are using Blast Pluas package at promotional price. If you break this bundle package and upgrade to Digital starter then your your monthly bill will be approximately $140.90/month before taxes.
Doctorevil30564 > no way in hell I am paying that much
Doctorevil30564 > I'll cancel my digital TV service and drop back to the cheapest level internet and go back to using dish network before I will pay that much.
Pradeep > I certainly do understand, let me see what best we can do for you.
Doctorevil30564 > ok
Pradeep > Doctorevil30564, I have a great offer for you. I would recommend you to go for our Starter XF Triple Play package. With this package you have access to over thousands of On Demand movies and TV programs that you can watch on your television or, with the super fast internet connection that comes with this package, you can watch online without any buffering or lag time.
Pradeep > You also get unlimited nationwide talk and text with XFINITY Voice. No longer do you have to be home to check your voicemail. It's available to you on the go - you can check it online or read it as an email – on your smartphone or computer.
Doctorevil30564 > only interested in tv and internet service
Doctorevil30564 > I already use straight talk for my cell service and I am happy with it.
Pradeep > This package has a regular monthly rate of $149.95/mo but if you choose to sign up now, I can give you the package at $99.00/mo for the first 12 months.
Doctorevil30564 > not interested
Pradeep > I understand the hesitation. However, XFINITY Voice is not your ordinary phone service.
Pradeep > With our phone service, you get Text Messaging service on your Android or Apple devices, or online at Comcast.net, at no additional monthly charge.
Pradeep > Would you like to reconsider the offer?
Pradeep > You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?
Doctorevil30564 > not interested. I only want TV and internet service
Pradeep > I understand your hesitation for this promotion; I just wanted to save you some money.
Doctorevil30564 > I only want to upgrade my TV service to Digital starter, but only if I can get it for the amount shown on the website 62.99
Pradeep > Alright!
Pradeep > I am working on it. Please stay connected.
Doctorevil30564 > ok
Pradeep > Thank you.
Pradeep > Doctorevil30564, I would like to inform you that price of Digital Starter is $67.95/month instead of $62.95/month in your area.
Doctorevil30564 > thats fine, that is still affordable
Pradeep > That means your total monthly bill will be $145.90/month approximately before taxes.
Pradeep > *8which includes your Blast Internet.
Doctorevil30564 > that's ridiculous
Pradeep > But, no need to worry. As a good will gesture I am able to provide you Blast internet on promotional price of $29.99/month for the first 6 months.
Doctorevil30564 > just forget it, I'll be cancelling my TV service shortly. I haven't turned my dish network equipment back in yet and I can get it setup and reactivated at my new house for less than what you're trying to charge me
Doctorevil30564 > this is bullshit
Doctorevil30564 > I'd been told that comcast service sucked, I think I understand why now
Pradeep > I'm sorry for the inconvenience.
Doctorevil30564 > I may have to use comcast for my internet, but I don't have to use it for my TV service.
Pradeep > I have tried my best to reduce your monthly charge.
Pradeep > Analyst has closed chat and left the room